W35 - Interaction review & relationship health

Every interaction - call, email, text, site visit - reviewed by the local LLM against the customer's personality playbook and stored history: playbook-fit checks, sentiment, and detected commitments tracked to completion (a promise made on a call becomes a task). Aggregates roll up to a relationship-health score on the customer side and a coaching view on the rep side. Guardrails are part of the design: per-state recording consent with played disclosure, reps see their own reviews first, manager views lead with aggregates, reviews coach and never auto-discipline, and disputes route to a human.